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 Support
We provide technical support and assistance for you should you have any problems with our software,
any questions or suggestions.
Please be as careful as possible in your request.
The better you describe the problem the sooner we will be able to solve it.
See Also:
Possibly your question is answered on these pages.
- We guarantee :
- free technical support by email,
response time - 3 business days.
patches, fixes, extended help and other related information.
 support@midconverter.com
Priority Support customers will receive guaranteed response to their questions within 24 hours.
Note that these figures refer to the maximum response time. In practice, 80% of all queries are handled within just a few hours. Unlike many big companies, we don't send any automated responses that usually don't help you much. Each support request is carefully read by our support staff and often discussed with the programmers to give you the most comprehensive answer possible.
Support Form
If for some reason you can't or don't want to use the web-based forms, you can also submit support requests by e-mail: priority@midconverter.com for priority support customers (please don't forget to mention your priority support code!) and support@midconverter.com for all other customers.
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